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Terms of Use

Last Updated: Friday, 22nd Sep, 2023

1. Acceptance of Terms

Welcome to Payswitch!
By using our services, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please do not use our app.

2. Privacy Policy

Your use of our app is also governed by our Privacy Policy, which can be found here. Please review the Privacy Policy to understand how we collect, use, and protect your information.

3. User Registration

To use certain features of our app, you may be required to register for an account. You agree to provide accurate and complete information during the registration process and to keep your account information up to date.

4. Use of the App

4.1. User Responsibilities

  • You are solely responsible for maintaining the confidentiality of your account credentials.
  • You agree not to use the app for any illegal or unauthorized purposes.
  • You agree not to use the app in a manner that violates the rights of others or that could harm the app's functionality.

4.2. Data Collection and Use

  • Payswitch collects and stores your personal information.
  • Payswitch may also collect your debit card details and bank verification number for the purpose of providing financial services and complying with legal requirements. However, these are not stored on our system.
  • We take reasonable measures to protect the security and confidentiality of your data. Please review our Privacy Policy for more details.

4.3. Charges

  • There is a 1.5% transaction fee applied on USD transactions.
  • There is a 2.5% transaction fee applied on Naira transactions.
  • There is a 2.5% cross border charge for USD transactions settled outside the US.
  • There is a 0.40 USD charge on failed transactions caused by insufficient fund on your card. - (We recommend funding your card before transacting or setting it to Inactive when not transacting).
  • There is a 5% fee for incoming transfers on USD accounts.
  • There is a $3 monthly USD account maintenance charge.
  • There is a N200/Naira card monthly maintenance charge.
  • There is a N100/Naira card quarterly maintenance charge.
  • There is a $0.20/USD card monthly maintenance charge.
  • There is a $0.10/USD card quarterly maintenance charge.

4.4. Card Termination

  • We may terminate your USD card when 3 consecutive failed transactions occur on your card due to insufficient fund.

5. Financial Services

5.1. Disclaimer - User Responsibility and Fraudulent Activity

  • Payswitch is a financial technology platform that provides digital financial services to its users. By using our services, you agree and acknowledge that you are solely responsible for all activities conducted through your account.

    Payswitch will not be held liable or responsible for any fraudulent, illegal, or unauthorized activity carried out by any user on the platform. It is the full responsibility of each user to ensure that their actions comply with applicable laws, regulations, and the terms of use governing our services.

    Users found engaging in fraudulent activities may have their access to Payswitch permanently restricted, and such actions may be reported to relevant authorities. Payswitch reserves the right to cooperate with law enforcement and regulatory bodies in any investigations related to misuse of our platform.

    By continuing to use Payswitch, you confirm that you understand and accept this disclaimer and agree to use the platform lawfully and responsibly at all times.

  • Payswitch provides financial services for transactional purposes only.
  • We do not guarantee that transactional charges will forever remain the same.

5.2. Third-Party Services

  • The app may integrate with third-party financial institutions or services. Your use of these services is subject to their terms and policies.

6. Termination

We reserve the right to terminate or suspend your account at our discretion, with or without cause. You may also terminate your account by contacting us or do so yourself from the app.

7. Changes to Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page, and your continued use of the app after such changes constitute your acceptance of the revised terms.

8. Contact Us

If you have any questions or concerns about these Terms of Use or your account, please contact us at hi@payswitch.africa.